FAQ

Our team is available to answer your questions and can be reached via:

Phone: +1 (212)-600-4909

Email: [email protected]

Monday - Friday 10:00am - 6:00pm, excluding holidays.

 

How long does it take to receive my order?

Orders placed will be processed within 3 business days. Delivery occurs approximately 3 to 5 business days after processing. Delivery time is only an estimate and may be delayed due to supply chain disruptions.

How do I return or exchange an item ordered via ValentinaKova.com?

ValentinaKova.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at ValentinaKova.com. 

If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

To return an item, please send an email with your order number and item(s) being returned to [email protected], or call +1 (212)-600-4909. 

Which courier will deliver my order?

Orders will be shipped using FedEx Ground delivery service.

Is it possible to order by phone or e-mail?

If you would like to place your order by phone, or simply need support on purchasing online, please contact us directly at +1 (212)-600-4909 for assistance. In order to protect your privacy, orders cannot be placed by email.

Can I cancel or modify my order?

Please contact us directly for any cancellation/modification requests as soon as possible. We will do our best to accommodate any modifications to orders, however, we are unable to fulfill your request if order has already been processed and packed.

How do I schedule a private appointment to shop at the NY Showroom?

To schedule an appointment at our New York City location, please contact us directly by phone at +1 (212)-600-4909 or by email at [email protected]

Hours of Operation:

Monday - Friday: 10:00am - 6:00pm

What Valentina Kova retail locations are currently open?

Our newest boutique location is in Palm Beach, Florida. This location is open year-round.

243 Worth Ave Suite B, Palm Beach, FL 33480.

Hours of Operation:

Monday - Saturday: 10:00am - 6:00pm

Sunday: closed